CUSTOMER OPERATIONS
Oracle Utilities Customer to Meter
You’re faced with enough complexity in today’s utility industry, so your meter-to-cash platform should simply work.
Oracle Utilities Customer to Meter (C2M) brings together market-leading customer care and metering in a one solution, running on one database, accessed through one screen—to deliver connected operations and more valuable connections with your customers.
CIS + MDM. One solution. One installation. No integration.
Oracle Utilities C2M delivers the robust, flexible capabilities to meet utilities’ most complex needs and the agility to adapt as the industry continues to transform.
Simplify Meter to Cash to Customer
- Deliver outstanding service in every customer interaction.
- Leverage usage data to drive insightful customer service and advice
- Address customer questions and issues faster with a clear, intuitive user-interface and a 3600 view of the customer
- Offer targeted, value-add programs and services based on customer usage patterns
- Streamline data management and all meter-to-cash processes
- Support today’s complex billing needs with an advanced pre-billing engine for all scalar and interval usage data
Expand Smart Meters Seamlessly
Protect your investments in smart meter programs.
- Take advantage of advanced usage capabilities for all meter data
- Centralize data management for interval and scalar meters
- Simply add interval licenses as you add more smart meters
- Improve visibility into data from smart devices across the network
Reduce Platform Costs
Cut technology costs by 25% with one solution on one technology stack.
- Eliminate complex meter-to-cash integrations
- Slash initial technology spend and ongoing maintenance costs
CCB - Customer Care and Billing Product Overview
- CCB is a mature, flexible, highly-scalable Customer Information System designed to meet the needs of electric, gas, and water utilities.
- Manages the lifecycle and relationship with the customer.
- Enables utilities to securely manage critical and complex customer information, deliver superior customer service, and adapt to a changing industry.
- The product configures easily to meet unique customer needs, minimizing customizations.
Customer Care & Billing
Core Functions
- Case Management
- Customer Data Management
- Premise Management
- Financial Data Management
- Reporting
Customer Care
- Customer Interactions
- Sales & Management
- Affinity Programs
- Contract Management
- Quoting
Field Operations
- Geographic Data Management
- Meter / Device Management
- Meter Reading
- Field Wors / Appoinments
- Quotings
Cashiering
Customer Program Management
Archiving
Rating & Billing
- Rating Engine
- Billing
- Loans
- Multi-Party Billing
Credit & Collections
- Payment Processing
- Credit & Collections
- Overdue Processing
- Non-Billed Budgets
METER OPERATIONS
MDM | Meter Data Management
- Device
- Events
- Usafe Subscriptions
- 360 Portal
- Bill Determinants
- Aggregations
- VEE | Validation, Editing, Estimation
- VEE Groups
- Service Points
- Exeptions
- Custom Rules
- Reports
Oracle Utilities Application Framework
Fusion Middleware
Customer Care and Billing
SGG Adapter
Other Systems | Billing, Work Management, etc.
MDM - Meter Data Management Product Overview
- MDM manages data from multiple sources - Captures data from meters, grid sensors, customer systems, and more.
- Automation of data validation and processing for streamlined meter and billing operations.
- Data analytics to help drive peak performance across the organization.
- Standard functionality for aggregations, event subscriptions, usage subscriptions, bill determinants for CIS, and smart meter transition processes.
- Scales to meet growing volumes of data.
Smart Grid Gateway (SGG) Product Overview
- SGG delivers a single product component that manages data flows from several back-office systems to a myriad of smart metering devices.
- SGG is the communication touch point to all smart devices - Customer, Meter and Grid.
- Manages connection to and from smart meters.
- Provides usage data to bill complex interval rates.
- Aids in detection of energy and water theft.
- Facilitates time-of-use and real-time pricing.
Landis + Gyr (Command Center)
Itron Openway, MV-90
Silver Spring Networks
Echelon (Network Energy Resources)
Sensor Data, etc.
- AMI Specific 2-Way Commands: Commissions / Decommissions, Ping
- Connect / Disconnect, Smart Thermostat
- AMI Specific 1-Way Information: Interval Usage, Meter Events (Last Gasp, Temper,...)
- Customer messages (Pricing, Demand Response, etc)
Smart Grid Gateway
Landis + Gyr
Itron Openway
Silver Spring
Sensus
Echelon
Others
Meter Provisioning API
Read / Connect / Discconnet API
Outage API
Others
- Install / Remove
- Exchange
- Ping / Read
- Commissions
- Decommission
- Outage Events
- Bill Determinant Requests
- Generic Events
- Revenue Protection Events
- Connect / Disconnect
- Scheduled Reads
- On Demand Reads
Network Operations
- Landis + Gyr
- Itron
- Silver Spring
Commodity
- Meter Data Management
Customer Operations
- Customer Care and Billing
- Quotations Management
MDM - SGG Overview
Supply of Critical Data
ASSET OPERATIONS
Work Management
- Work Request
- Work Orders
- PM Programs
Resource Management
- Crews and Crafts
- Scheduling
- Calendars
Inventory Management
- Stock Items
- Manage Storerooms
- Auto Reorder
Purchasing
- Vendors
- Requisitions
- Purchase
Financial Tracking
- Cost Centers
- Financial Transactions
Administration
- Code Values
- Configuration
- Users
Oracle Utilities Application Framework
- Security
- Archiving
- Messaging
- Integration Architecture
- Configuration Tools
WAM - Work and Asset Management Product Overview
- Oracle Utilities Work and Asset Management efficiently manages asset lifecycles, enabling utilities to streamline maintenance, maximize supply chain performance and improve regulatory compliance.
- Enterprise-wide visibility of asset condition provides utilities the data needed to make better capital investment decisions.
- Easy upgrades and the emphasis on configuration, not customization, minimizes maintenance and implementation time and lowers the total cost of ownership.
Field Workforce Management Models
OFSC
Field Service Cloud
OU MWM
Mobile Workforce Management
OU OMA
Operations Mobile Application
FSM
Field Service Management (3rd Party Applications)
NETWORK OPERATIONS
NMS - Network Management System Product Overview
Oracle Utilities Network Management System is a Real-time, integrated, and configurable Outage and Distribution Management solution, provides the following features
Outage Management System (OMS)
- Reduce restoration time
- Improve operational efficiency
- Safeguard workers and the public
Distribution Management System (DMS)
- Dynamically manage distribution assets and demand
- Improve electrical efficiency
- Optimize restorative switching
- Avoid outages
OMS | Outage Management System
Outage Management
- GIS-based Distribution Model
- Aids dispatcher in prioritizing work & managing crews
Storm Management
- Leverage historical assess & repair times
- Accurate estimated restore times and crew requirements
Paging
- Notify utility personnel via pager, SMS, email
- Alert about storms, planned/unplanned outages and more
SCADA Extenstions
- Display SCADA device status and measurments
- Show alarms, issue controls
Switching Management
- Emergency and plannes switching, template support
- Safety and tagging functionality
Call Center
- Call handling capability with call and outage history
- Manage callbacks to verify restoration
DMS | Distribution Management System
Suggested Switching
- GIS based Distribution Model
- Provide Dispatcher workable alternatives
Feeder Load Management
- Based on real time conditions
- Maintain proper loading on all feeders
Fault Location Analysis
- Different fault types analyzed
- Determine fault types analyzed
ANALYTICS
Connect Data to Generate New Insights Multiple data sources
Multiple data sources
(OUA) – Oracle Utilities Analytics Product Overview
Oracle Utilities Analytics consists of pre-built analytics applications as well as a collection of extractors and Schema products.
- Pre-built dashboards that help track key metrics across a wide range of business areas.
- Extendable Schemas designed with pre-built mapping between source and target applications for user-defined fields, dimensions, and measures.
- Design supports end-to-end analytic workflows including the ability to drill back into source applications.
- Exception Analytics Dashboard for review and resolving To Do metrics.
Superior Business Results
- New business models
- One-company experience
- Continuous risk management
- Attract and keep best talent
Outperform with intelligence
